Refund policy

1. Return Conditions

Customer satisfaction is of utmost importance to us. If you are not completely satisfied with your purchase, we offer the possibility to return the product. Please read the following conditions carefully before requesting a return. Consumers have the right to cancel the purchase within 14 days.

All Madowwn jewelry comes with a 2-year warranty. If a manufacturing defect occurs within the warranty period, we offer a repair, replacement, or refund. The warranty does not cover wear and tear from normal use, but if there are any defects due to manufacturing errors, we will gladly take care of it.

2. Return Deadline

The return must be made within 14 days of purchase. After this period, unfortunately, we cannot process returns.

3. Return Conditions

The product must be in its original condition, unused, and in its original packaging.
Please include the receipt or order confirmation.

4. Return Process

• Contact our customer service at [info@madoww.com] regarding your return.

• You will receive return instructions and the necessary details for processing the return.

• Pack the product carefully in its original packaging.

• Customer service will provide you with a return label.

• In case of refunds, the amount will be returned using the original payment method.

5. Uncollected Shipments

If the customer does not collect the delivered order, we reserve the right to charge a €10 handling fee. Uncollected orders will be returned to us, and the amount paid for the order, if applicable, will be refunded to the customer, minus handling fees and potential shipping costs. The refund will be made to the original payment method, and the customer will be notified via email about the return processing.

6. Return Processing Time

Once the return is received and inspected, we will process the return. The refund will be made to the original payment method. This process may take up to 21 business days.

7. Defective or Incorrect Products

If you receive a defective or incorrect product, please contact our customer service as soon as possible. We will resolve the issue and arrange for a replacement or return of the product.

8. Contact Us

If you have any questions about our return policy or need assistance with a return, please contact our customer service at [info@madoww.com]. We are here to help!